Professional Development Luncheon

Jeb Blount, CEO of Sales Gravy,
is the keynote speaker for the Columbia County Chamber of Commerce
2014 Professional Development Series.
This series is designed to enhance professional growth by developing the knowledge
and skills of business leaders. 

How to Make Customers Love You:
Delivering a Legendary Customer Experience

In the twenty-first century, competitive advantages derived from unique products and services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge.  
Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In this seminar, author and internet entrepreneur, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring relationships.

• The seven essential principles of customer engagement
• The five levers of customer experience
• The secrets to bridging the experience gap
• How to leverage the pull strategy to become a trusted advisor
• How to listen well and connect with your customers by making them feel appreciated, valued, and important
• And much more!